Regulamin – Wielonki

The online store available at www.wielonki.pl is run by Martyna Skowrońska performing business activity under the name Wielonki Martyna Skowrońska at the address Storczykowa 2, 87-300 Karbowo, NIP: 7412166989, REGON: 526671247, registered in the register of entrepreneurs of the Central Registration and Information on Business Activity conducted by the minister responsible for economy in Poland.

Seller's contact information: e-mail address: wielonki@gmail.com. Telephone number: +48 500 073 169. Account number for money transfers:

Bank account number: 57 1020 5024 0000 1102 0209 4142
IBAN: PL57 1020 5024 0000 1102 0209 4142
BIC code (SWIFT): BPKOPLPW
PKO BP

This document (which at the same time constitutes regulations under the Act of 18 July 2002 on the provision of services by electronic means), hereinafter referred to as “Regulations”, defines the types and scope of electronic service provision through the Online Store, the principles for concluding sales contracts through the Online Store, the principles for performance of these contracts, the rights and obligations of the Customer and the Seller, as well as the procedure for withdrawal from the contract and the complaint procedure.

1. Definitions

Online store – an online store available at https://wielonki.pl/.
Seller – Martyna Skowrońska doing business under the name Wielonki Martyna Skowrońska, Storczykowa 2, 87-300 Karbowo, NIP: 7412166989.
Customer – a natural person, a legal person or an organizational unit without legal personality, to which the law grants legal capacity, concluding a contract with the Seller.
Consumer – a natural person making a legal transaction with the Seller that is not directly related to his economic or professional activity.
Service – electronic services provided by the Seller through the Online Store.
Sales contract – a contract concluded at a distance between the Customer and the Seller through the Online Store, the subject of which is the purchase of a Product.
Product – a product that the Customer purchases through the Online Store.
Order Form – a form available on the Online Store that allows you to place an order to purchase a Product.
Customer account – a set of resources in the Seller's ICT system, where information about the Customer is collected, including address information and order history.
Business day – one day from Monday to Friday excluding public holidays in Poland.

2. General stipulations

The Seller undertakes to provide services to the Customer to the extent and under the conditions specified in the Terms and Conditions.
The customer undertakes to use the Online Store in accordance with applicable laws and rules of social intercourse.
The Customer using the Seller's Services is obliged to comply with these Regulations.
The Seller complies with the principles of protection of Customers' personal data provided for by the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27.04.2016 on the protection of natural persons in relation to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC.
The customer consents to the collection, storage and processing of personal data by the Seller for the purpose of executing the contract. The detailed conditions of collection, processing and protection of personal data by the Seller are specified in the “Privacy Policy” of the Online Store.
Information about the Product on the website of the Online Store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Act of April 23, 1964 Civil Code.
All prices listed on the website of the Online Store are gross prices.
The Seller reserves the right to make changes in the prices of Products available at the Online Store, introduce new Products, as well as conduct and cancel promotional actions or make changes in ongoing promotions. In the case of promotional actions involving a temporary reduction in the price of a Product, the Seller shall indicate on the Product page, next to the promotional price, the previous lowest price of the Product, which was in effect during the 30-day period before the introduction of the promotion. The scale of the reduction will be determined in relation to the lowest indicated price.
It is prohibited for the Customer to provide content of an unlawful or offensive nature. The Customer is obliged to use the Seller's websites in a way that does not interfere with their functioning, in particular by not using certain software (including malware) or devices.
Particular risks associated with the use of electronic services are the possibility of unauthorized persons gaining access to and interfering with data transmitted over the network or stored on computers attached to the network, which may result, in particular, in their loss, unauthorized modification, or inability to use the services offered using the Online Store.

3. Services and general terms and conditions of service

The Seller, by means of the Online Store, provides electronic services through:
1. a) making the content about the offer and the Products available on the website of the Online Store,
2. b) to enable you to fill out an order form to conclude a sales contract,
3. c) to enable registration for the creation of a customer Account and to maintain a customer Account Online Store.
The services specified in paragraph 1 are provided free of charge.
The contract for the provision of electronic services in the form of making it possible to fill out an order form is concluded with the customer for a fixed period of time at the moment the customer proceeds to fill out the form and is terminated upon withdrawal from filling out the form or upon sending the completed form to the Seller.
The contract for the provision of services by electronic means in the form of enabling the registration and maintenance of a Customer Account is concluded with the Customer for an indefinite period of time at the time of registration with the Online Store.
Having a Customer Account is not required to place an order for Products available on the Online Store.
Technical requirements necessary to use the services provided by the Seller:
1. a) a device with access to the Internet,
2. b) a web browser that supports cookies,
3. (c) access to e-mail.
The customer shall bear the fees associated with Internet access and data transmission in accordance with the tariff of its Internet service provider.

4. Sales contract

The Seller allows you to place orders for Products available in the Online Store using the Order Form available in the Online Store 24 hours 7 days a week.
In order to place an order through the Order Form available on the website, the Customer selects the Product available on the Online Store, specifying the quantity he/she intends to purchase and indicating the characteristics of the ordered Product. After selecting the Product (adding the Product to the “shopping cart” through the functionality available on the Online Store), the Customer fills out the Order Form indicating in it the data necessary for the Seller to process the order, and then confirms the placement of the order using the “Place order” button.
Upon receipt of the order, the Seller sends a statement of acceptance of the order to the Customer by e-mail to the e-mail address provided during the ordering process. Then the Seller, after verifying the possibility of processing the order, sends the Customer an order confirmation message. As soon as the Customer receives the order confirmation message, the contract of sale is concluded.
The order confirmation message contains the agreed terms of the sales contract, in particular the quantity and type of Product ordered, the total price to be paid including delivery costs and the amount of discounts granted (if applicable).

5. Lead time and delivery

Sprzedawca realizuje zamówienia według kolejności ich wpłynięcia (z uwzględnieniem §6 pkt 5 niniejszego Regulaminu).
The lead time of an order consists of the preparation, completion, packing and release of the Product by the Seller. The average lead time is up to 5 working days.
Order processing time is calculated from the time of positive payment authorisation.
Orders placed on a business day after 3 p.m. and on holidays are treated as placed on the next business day.
If part of an order consisting of several Products is not currently available, the Customer is informed about it by phone or e-mail and decides how to complete the order (partial completion, extend the waiting time, cancel the entire order or choose a replacement Product).
In the case of orders consisting of several Products with different availability and to be delivered in one shipment, the delivery date of the order will depend on the date on which the Seller completes the last Product covered by the order, unless otherwise agreed with the Customer.
The delivery time of the Product to the Customer by the carrier in accordance with the delivery method selected by the Customer should be added to the order processing time. Information about the methods and costs of delivery is available on the website of the Online Store and is indicated to the Customer when placing an order.
Orders are issued for delivery only on working days.
Upon receipt of the parcel, the Customer should carefully check the condition of the package and its contents. If any damage or other irregularities are found, he should, in the presence of the courier, draw up a damage report and notify the Seller.
In the event of refusal or inability to deliver the shipment for reasons attributable to the Customer, the Seller has the right to charge the Customer for the costs incurred in connection with such a situation (e.g., the cost of returning the shipment to the Seller or re-shipping it to the Customer).
In the event that the Seller covers the Customer for the damage caused during the carriage of the Product, the Customer's claims against the carrier on this account, to the extent that they were covered by the Seller, shall be transferred to the Seller. The transfer of claims to the Seller does not require a separate assignment agreement.

6. Payment methods

The online payment service provider is Autopay S.A.
Forms of payment available:
- Payment cards:
  - Visa
  - Visa Electron
  - Mastercard
  - MasterCard Electronic
  - Maestro
- Blik
- Online Bank Transfer
- Alior Raty
The Seller allows payment for ordered Products in the form of prepayment through the electronic payment system Autopay S.A. Sopot, ul. Powstańców Warszawy 6 in accordance with the regulations of the system.
It is also possible to pay for the ordered Products by bank transfer to the company's bank account under the number: PL57 1020 5024 0000 1102 0209 4142.
The customer is obliged to make payment within two days from the conclusion of the contract. If payment is not made within the specified period, the order may be cancelled and the Seller is entitled to withdraw from the contract.
The seller proceeds to process the order after receiving information from the electronic payment operator about the correct authorization of the transaction.
Proof of purchase is delivered to the Customer together with the Product or electronically to the e-mail address indicated by the Customer when placing the order. By placing an order for a Product offered through the Online Store, the Customer agrees to receive invoices electronically without the issuer's signature.
If there is a need for a refund for a transaction made by the Customer with a payment card, the Seller will make the refund to the bank account assigned to the Customer's payment card.

7. Product defect warranty

Pursuant to Article 556 of the Civil Code of April 23, 1964, the Seller is liable to the Customer if the sold Product has a physical or legal defect. The Seller is exempt from liability under the warranty if the Customer knew about the defect at the time of conclusion of the contract.
Delivery of the Product under the exercise of rights under the warranty for defects shall be at the expense of the Seller.
The Seller shall be liable under the warranty if the defect is discovered before the expiration of two years from the date of delivery of the Product to the Customer.
Notification of Product defects should be sent by e-mail to wielonki@gmail.com or in writing to the Seller's address.
If the sold thing has a defect, the Customer may make a statement to reduce the price or withdraw from the contract, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective thing with a defect-free one or removes the defect. This restriction does not apply if the thing has already been replaced or repaired by the Seller, or the Seller has failed to comply with the obligation to replace the thing with a defect-free one or remove the defect.
The Customer may, instead of the removal of the defect proposed by the Seller, demand the replacement of the item with a defect-free item or, instead of replacing the item, demand the removal of the defect, unless bringing the item into conformity with the agreement in the manner chosen by the Customer is impossible or would require excessive costs in comparison with the manner proposed by the Seller.
The customer may not withdraw from the contract if the defect is insignificant
If it is necessary for the assessment of physical defects, the Product should be delivered to the address: Wielonki Martyna Skowrońska, Storczykowa 2, 87-300 Karbowo.
The Seller shall respond to the Customer's application within 14 calendar days from the date of its receipt. Failure to consider the application within the specified period is equivalent to its acceptance.

8. Withdrawal from the sales contract

A customer who is a consumer, in connection with Article 27 of the Law of May 30, 2014 on consumer rights, has the right to withdraw from a contract concluded remotely without giving any reason.
The consumer provisions of this chapter shall apply to an individual who enters into a contract directly related to his or her business activity, when it is clear from the content of the contract that it does not have a professional character for that person, arising in particular from the subject matter of his or her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
The right to withdraw from the contract shall run within 14 calendar days from the moment of taking possession of the Product by the Customer or a third party indicated by him/her other than the carrier. If the contract includes multiple items that are delivered separately, in batches or in parts - the deadline runs from the moment of taking possession of the last item, batch or part.
The customer may withdraw from the contract by making a statement on the form attached as Appendix 1 (Returns Form EU.pdf) to these Terms and Conditions, sending a scan of the completed and manually signed form by e-mail to wielonki@gmail.com. The original form should also be attached to the return shipment.
To meet the deadline specified in paragraph 3, it is sufficient to send a statement of withdrawal before its expiration.
The seller will immediately confirm to the customer the receipt of the withdrawal notice.
The Seller shall immediately, within no more than 14 calendar days from the date of receipt of the statement of withdrawal from the contract, return to the Customer all payments received from him, including the cost of delivery of the item. The Seller shall refund the payment to the bank account number provided in the completed return form.
If the Seller has not offered to collect the Product from the Customer itself, the Seller may withhold reimbursement of the received payments until it receives the Product back or the Customer provides proof of its return, whichever event occurs first.
If the Customer has chosen a method of delivery other than the cheapest ordinary method offered by the Seller, the Seller shall not be obliged to reimburse the Buyer for the additional costs incurred by him.
The Customer is obliged to return the item to the Seller or give it to a person authorized by the Seller immediately, but no later than within 14 calendar days, from the date on which he withdrew from the contract, unless the Seller offered to take back the Product himself. To meet the deadline it is sufficient to return the Product before its expiration.
The Customer shall bear only the direct costs of returning the Product.
The product must be delivered with the original, uncut paper tag and the Seller's receipt, as well as the freebies attached to the packages (postcards, stickers, etc.). The return method and address shall be determined upon receipt of the return form.
The customer is obliged to duly protect the Product for transportation. The Seller does not accept shipments sent COD.
In the event of withdrawal, the consumer shall be liable for any diminution in the value of the item resulting from the use of the item beyond what is necessary to establish the nature, characteristics and functioning of the item.
The Customer shall not have the right to withdraw from the contract in relation to the contracts defined in Article 38 of the Consumer Rights Act of 30 May 2014, inter alia in relation to the contract:
1. a) where the object of the performance is a non-refabricated item, produced to the consumer's specifications or intended to meet the consumer's personalised needs,
2. b) where the object of the performance is an item supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery.
For more detailed information on the return procedure (e.g. if you are returning a part of your order), please email wielonki@gmail.com.

9. Withdrawal from the contract and complaints procedure for electronic services

In the case of contracts for the provision of electronic services of a continuous and indefinite nature (e.g. Customer Account), the Customer is entitled to terminate the contract. The customer may terminate the contract by notice with immediate effect and without stating any reason by sending a notice of termination to the e-mail address wielonki@gmail.com.
The Seller reserves the right to terminate the contract for the provision of services by electronic means of a continuous and indefinite nature at 14 days notice in the event that the Customer violates the provisions of these Terms and Conditions.
In the event of non-performance or undue performance by the Seller of services provided through the Online Shop, the Customer is entitled to lodge a complaint by e-mail to wielonki@gmail.com.
A correctly submitted complaint should include the Customer's designation (name and surname or company name, residential or business address and e-mail address), the subject of the complaint together with an indication of the period to which the complaint relates and the circumstances justifying the complaint.
A complaint shall be considered by the Seller within 14 calendar days of receipt of the complaint.

10. Provisions concerning entrepreneurs

The provisions of this paragraph apply only to Customers who are not consumers within the meaning of Article 221 of the Civil Code.
The provisions of this paragraph shall not apply to contracts of sale if the buyer is a natural person who enters into a contract directly related to that person's business activity, where it is apparent from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of that person's business activity made available pursuant to the provisions on the Central Register and Information on Business Activity.
The Seller reserves the right to withdraw from the sales contract at any time as long as the Product has not been given to the Customer, to a third party acting on behalf of the Customer or to the carrier making the delivery to the Customer. Withdrawal from the contract by the Seller does not give rise to any claims on the part of the Customer against the Seller.
The Seller reserves the right to limit the payment methods available in the Online Shop. The Seller reserves the right to request prepayment of all or part of the order value, regardless of the payment method chosen by the Customer.
Pursuant to Article 558 of the Civil Code, in the case of a sale of a Product to a Customer who is not a consumer, the Seller's liability under warranty is excluded.
Pursuant to Article 548 §1 of the Civil Code, as soon as the Seller delivers the Product to the Customer, to a third party indicated by the Customer or to the carrier, the benefits and burdens associated with the Product and the danger of accidental loss or damage to the Product are transferred to the Customer.
The Seller's liability towards the Customer shall be limited solely to the actual damage incurred by the Customer in connection with undue performance of the contract by the Seller, whereby the Seller shall be liable in an amount not exceeding the value of the order placed by the Customer.

11. Seller's liability

The Seller shall not be liable for the introduction of incorrect data by the Customer (in particular, by providing incorrect data in the forms available on the website) or the Customer's actions in a way that hinders or prevents the provision and implementation of services by the Seller.
The Seller shall not be liable for the consequences of the use of the On-line shop by the Customer in a manner inconsistent with the provisions of these Terms and Conditions, applicable laws and rules of social coexistence or custom.
The Seller reserves the right to suspend or terminate the provision of individual functionalities of the Online Store due to the necessity of maintenance, review or development of the technical base or software. Suspension or termination of individual functionalities of the Online Store cannot violate the Customer's rights.

12. Intellectual property

All content in the Online Shop (including graphics, text, page layout and logos) that does not originate from the Customer or other suppliers enjoys copyright protection and is the sole property of the Seller. The use of such content without the written consent of the Seller shall result in civil and criminal liability.
The Customer is obliged to use any content posted within the Online Shop only within the scope of his/her own personal use. Use of the content in any other scope is only permitted if so indicated by the Seller.
The use of the Online Shop, including the use of text materials, graphics, images, applications, databases or other content, does not imply the acquisition of any rights whatsoever by the Customer in relation to the indicated content, and in particular does not imply the acquisition of any property rights, related rights or licences.
It is forbidden to take the following actions without the express consent of the Seller:
1. a) copying, modifying and transmitting electronically or otherwise the Online Shop or parts of it, as well as individual content made available through it,
2. b) to distribute in any way the content published in the Online Shop,
3. c) downloading the contents of databases and reusing them in whole or in part.

13. Custom orders

Products made to order to a special specification (e.g.: for a specific size, using a particular colour combination) are not returnable.
Products made to order according to the buyer's idea, but designed and manufactured by the contractor, may become part of the contractor's offer. The buyer has the right to buy an exclusive design of a product designed by the contractor and reserve it by contract - the cost of such reservation is ten times the cost of the product agreed with the contractor.

14. Gift vouchers, promotional coupons and promotions

Definitions:
- 1) a gift voucher – the code purchased, the price of which is equivalent to the discounted value of the product(s) in the customer's shopping basket;
- 2) discount code – a reusable (on certain conditions) code that reduces the value of the shopping basket or product by a percentage or amount, the code may also reduce or eliminate the price of shipping;
- 3) discount – a periodic reduction in the price of a given product/products and/or in the cost of shipping.
The gift voucher can only be used once - any unused funds within the transaction are forfeited.
The gift voucher can only be redeemed on the Wielonki shop website (wielonki.pl).
Bony podarunkowe mają ważność rok czasu od daty zakupu lub ważność do momentu zakończenia działalności firmy realizującej bony.
A gift voucher reduces the value of the products in the shopping basket once by the amount stated on the voucher. Gift voucher does not include shipping costs.
You can withdraw from the contract by submitting the completed return form and return the gift voucher purchased from the online shop without stating any reason within 14 days of the conclusion of the contract, but only if the gift voucher has not been used before. The voucher will be deactivated before the refund.
Gift vouchers come in a digital version (emailed to you in PFD) or a paper card supplied for an additional fee with a digital copy sent to you by email.
Gift vouchers can combine. Gift vouchers can łączyć się z promocjami. Bony podarunkowe zawsze łączą się z kuponami promocyjnymi i promocjami.
In the event of the return of a product purchased with a gift voucher, both the voucher and the cash payment shall be reimbursed. If part of an order is returned, the cash reimbursement shall take place first and if the reimbursement exceeds the value of the voucher, the voucher shall be reimbursed first and the balance shall be paid by transfer.

15. Final statments

The Seller reserves the right to amend these Terms and Conditions. The Seller shall inform about changes to the Terms and Conditions on the website of the Online Store at least 14 calendar days before the changes to the Terms and Conditions become effective. The change in the provisions of the Terms and Conditions does not apply to customers who placed an order during the validity of the previous version of the Terms and Conditions. An amendment to the Terms and Conditions during a continuous contractual relationship is binding on the other party if the requirements specified in Article 384 of the Civil Code have been met and the party has not terminated the contract within 14 calendar days.
In other matters not regulated by the provisions of these Terms and Conditions, the relevant provisions of Polish law shall apply. In the event that the provisions in force in the consumer's country are more favourable to the consumer, and these provisions cannot be excluded by contract, they shall apply to the contract concluded via the online shop.
The Customer has the possibility of using out-of-court ways of dealing with complaints and claims resulting from orders placed in the Shop. These include: in the case of a dispute over property rights arising from contracts of sale and provision of services, applying for the case to be heard by the Permanent Consumer Arbitration Court operating at the relevant Provincial Inspectorate of Commercial Inspection; applying to the Provincial Inspector of Commercial Inspection in Łódź to take action to resolve the dispute out of court on the basis of the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823).
Notwithstanding point 3, the Customer may seek assistance from the municipal (district) consumer ombudsman. All necessary information can be obtained from the website of the Office of Competition and Consumer Protection at the following address www.uokik.gov.pl.
In addition, a customer who is a consumer may use an electronic means of resolving disputes with the seller via the ODR platform available at the following address http://ec.europa.eu/consumers/odr/
Disputes arising from the provision of services under these Terms and Conditions will be submitted to adjudication:
1. a) a court of general jurisdiction of the Customer's choice in accordance with the applicable provisions of Polish law, if the Customer is a consumer or an entrepreneur as referred to in §8 item 2 of the Terms and Conditions,
2. b) a court of law with jurisdiction over the Seller's registered office if the Customer is not a consumer.
The annexes to the Rules of Procedure shall form an integral part thereof.
The regulations shall enter into force on 07 November 2024.

Formularz zwrotu Download

Returns form EU Download